Refunds
Last updated: 28 September 2026
Templates are a digital product that can't be “returned” once downloaded, which is why you can inspect every template in the gallery before buying. Still, if something is wrong — we'll fix it.
1. When we refund
- If we haven't delivered the bundle within 7 days of payment.
- If the delivered templates differ materially from what the gallery shows and we don't fix it within 7 days of your report.
- If you haven't used the download link and cancel within 14 days of payment.
2. When we don't refund
Once the bundle has been downloaded, change-of-mind refunds aren't possible because digital content can't be returned. For a faulty file or template we send a fix or a replacement.
3. How to request a refund
Email support@buywebsites.app from the address in your order with a short description of the problem. We reply within 2 business days and return approved refunds to the original payment method within 14 days.
4. Statutory rights
These rules don't limit the consumer rights you have under the law of the country where you live.